Tomreik Hotel, an Accra-based business hotel located at East Legon has been honoured by Booking.com, one of the largest online travel agencies in the world, for delivering exceptional customer service to its guests in 2018.
The Vice-President of Partner and Customer Services at Booking.com, Mr James Waters, in a congratulatory letter to the hotel praised Tomreik for its customer service.
“A glowing review is a thank you note the whole world can see and in 2018, you impressed your guests so much that they said thanks again and again – and now, your property review score is one of the highest on Booking.com,” he wrote.
Explaining the magnitude of the achievement accomplished by Tomreik, Mr Waters noted that: “a Guest Review Award is no small achievement. Delivering such an incredible experience to your guests is the result of dedication, passion and a lot of hard work.”
He further emphasised that: “We are proud to call you our partners, and – just like your many happy guests – we want to give you our biggest thanks.”
The General Manager of Tomreik Hotel, Mr Fred Agyeman Ofori-Atta, while presenting the award to the hotel’s management and staff, indicated that Tomreik Hotel differentiates itself as a unique hotel with a personal approach to serve and cater for the needs of both local and international guests.
“Delivering great customer service for business and leisure travel guests to feel relaxed and rejuvenated is deep-rooted in our ethos,” he said.
Tomreik Hotel offers 46 suites and rooms with en-suite amenities – which includes an international cuisine restaurant, conference and banqueting services.
The Guest Review Awards programme is Booking.com’s yearly appreciation programme that recognises partners for their exceptional hospitality, as evidenced in the review scores left by guests after their stay.